Technical Support

Ridom offers free technical support to all its SeqSphere+ customers with a valid license. Free support includes email and web form based as well as remote support. We aim to answer all support questions within two working days (CET). Among others we supply the following support options:

Tutorial videos

Watch a tutorial video to see the software in action.

Tutorials

Learn the basics of the software by following the step-by-step tutorials.

Ask a support question

You can submit a support question directly on our website or via the Help menu of our software products, or contact us at support@ridom.de.

Training and Services

All new SeqSphere+ customers are eligible for one free remote training session using TeamViewer (max. 2 hours). In addition Ridom offers a variety of other training options and other services:

Training workshops at Ridom, at user location, or remote using TeamViewer

We organize interactive genomics workshops at Ridom (Münster, Germany), at the user location, or remote using the TeamViewer software. In addition we are able to supply courses on theoretical and practical themes chosen by the customer.

Data Analysis Service

Ridom offers a service of having your data analyzed at an hourly rate. Data sources include any type of MLST, whole genome sequence data (e.g., cgMLST or cgSNP analysis), and/or any other microbial sequence based (e.g., canSNP, resistance, or virulence analysis) data.

Implementation Service

The SeqSphere+ software package is highly customizable and expandable. We provide end-to-end solutions (e.g., special interfaces, feature implementations, or creation of canSNP, resistance, or virulence task templates) for your sequence analysis. We offer flexible options tailored to suit your needs including fixed-price and by-the-hour implementation services.

Disclaimer

The trademarks mentioned herein are the property of Ridom or their respective owners.

For Research Use Only. Not intended for any animal or human therapeutic or diagnostic use.